Refund policy
Jovi Nutrition LLC – Refund Policy
At JOVI Nutrition, your satisfaction matters to us. We stand behind the quality of our products and want you to feel confident in your purchase. Please read our return and refund policy carefully.
1. Right of Withdrawal
In accordance with consumer protection standards, you may request a return or refund within 30 days of receiving your order.
To exercise this right, you must contact us within this period. Requests made after 30 days may not be eligible for a refund.
2. Return Conditions
To be eligible for a return, your item must:
Be purchased directly from jovinutrition.com or our official sales channels (e.g., TikTok Shop, Amazon Storefront)
Be unopened, unused, and sealed
Be in its original packaging
Be in resalable condition
We cannot accept returns if:
The product has been opened, used, or partially consumed
The safety seal is broken or missing
The item is a final sale or promotional product
The item is a digital product (meal plans, guides, etc.)
The product was purchased from an unauthorized seller
For health and safety reasons, only new and unopened products are accepted.
3. Return Procedure
All returns must be authorized before being sent back.
To initiate a return, please contact us at:
📧 info@jovinutrition.com
Include your order number and reason for return.
If approved, you will receive detailed return instructions.
Customers are responsible for return shipping costs, except in cases of defective, damaged, or incorrect items.
4. Refunds
Once your return is received and inspected, you will be notified of approval or rejection.
If approved:
Refunds are issued to the original payment method
Processing takes 5–10 business days after inspection
Additional processing time may be required by your bank or payment provider
Shipping fees are non-refundable
5. Items Not Eligible for Return
The following items are non-refundable:
Opened or used products
Products with broken safety seals
Discounted, promotional, or final sale items
Gift cards
Digital products (meal plans, guides, downloads)
Items purchased from unauthorized third-party sellers
6. Exchanges
We do not offer standard exchanges.
Exchanges or replacements are provided only for items that are defective, damaged, or incorrect.
7. Defective, Damaged, or Incorrect Orders
If you receive a damaged, defective, or incorrect item:
Contact us within 7 days of delivery
Provide your order number
Include clear photos of the product and packaging
Do not discard the item or packaging until your case is reviewed
We will provide a replacement at no additional cost or issue a refund if applicable.
8. Contact Us
If you have any questions about our Refund & Return Policy or need assistance with an order, please contact us at:
JOVI Nutrition LLC
Address:1603 Capitol Ave, Ste 415
Cheyenne, Wyoming 82001, United States
Phone: +1 (866) 700-1405
Email: info@jovinutrition.com
9. Changes to the Policy
We reserve the right to update or modify this Refund and Return Policy at any time.
Changes take effect immediately upon posting on our website and will not affect orders placed prior to the update.